How to send an Envelope or Parcel 
Nationals or International
without a contract, account and without additional fees. 

Shipments entering or leaving the customs territory of the European Union may be subject to customs declarations, controls, taxes, import VAT, excise duties, restrictions and documentary requirements established by the authorities of the country of export, transit and destination.

Certain territories belong to EU Member States but are not fully part of the customs, fiscal or excise territory of the Union. Therefore, customs obligations must be checked for the specific route, not only according to the country's political membership of the European Union.

1. Roles involved in a customs shipment

Depending on the service and destination, the following people may be involved:

• the consignor or exporter;

• the recipient;

• the official importer – "importer of record";

• the customs declarant;

• customs representative;

• TCE;

• the postal provider or partner carrier;

• customs authorities and other competent authorities.

The person required to complete the formalities and pay the fees depends on the law, the type of transaction, the quality of the parties and the selected delivery condition.

TCE is not a customs authority and cannot guarantee the acceptance of the goods, the amount of duties, the release of the shipment, or the time within which the authorities will complete the control.

Unless expressly agreed otherwise in writing, TCE does not become the exporter, official importer, owner of the goods or holder of the necessary licenses.

2. Obligations of the sender

The sender is obliged to provide, before handing over the shipment, complete, real and verifiable information regarding:

• the identity and address of the sender;

• the identity and address of the recipient;

• the recipient's contact details;

• the exact description of each product;

• quantity and unit of measurement;

• the condition of the products: new, used, repaired or returned;

• the real value of each product;

• the currency in which the value is expressed;

• the country of origin of the product;

• tariff code or HS code, if requested;

• the purpose of the shipment;

• the delivery condition or applicable Incoterm;

• the cost of transport and other elements relevant to the customs value;

• the existence of the necessary licenses, authorizations or certificates.

The sender must promptly respond to requests for clarification from the TCE, carrier, customs representative, consignee or authorities.

3. Correct description of products

Each type of product must be declared separately and described precisely enough for its identification and classification.

The description must indicate, as appropriate:

• the specific name;

• the main material;

• product use;

• make and model;

• quantity;

• product condition;

• composition or relevant characteristics.

Recommended examples:

• "3 cotton t-shirts for adults, new";

• "mobile phone brand..., model..., used, with lithium-ion battery installed";

• "2 steel auto parts – brake discs, new";

• "5 printed books, for personal use";

• "samples of polyester textile material, not for commercial purposes".

Formulations such as: are not enough:

• "gift";

• "samples";

• "miscellaneous";

• "pieces";

• "accessory";

• "personal property";

• "goods";

• "documents", if the envelope also contains other items;

• "return", without a description of the returned product.

"Gift", "sample", "return", "repair" or "personal effects" represent the purpose of the shipment, not the description of the products.

The information requested for international formalities must be completed, as a rule, in English or in the language required by the competent authority.

4. Value declared in customs documents

The sender must declare the real, justifiable and complete value of each product.

For goods sold, the actual transaction price is usually declared, supported by an invoice, order, or proof of payment.

For gifts, samples, personal effects, used products, returns or items without a current sale, a reasonable customs value must be declared, determined according to the applicable rules and supported, where possible, by documents.

Not allowed:

• zero values;

• symbolic values ​​without justification;

• artificial diminution of value;

• artificially splitting a shipment to avoid taxes;

• declaring a value different from that in the commercial documents;

• Unjustified marking of a sale as a "gift" or "sample".

Customs value should not be confused with the declared value for carrier liability. These have different legal purposes, even though in some situations they may have the same value.

Declaring a customs value does not mean that the shipment automatically benefits from the declared value postal service.

5. Tariff code and classification of products

Products must be classified under the tariff or HS code appropriate to their nature, material, function and characteristics.

The consignor must provide the technical information necessary for classification and, when filling in the tariff code himself, must ensure that it is correct.

The TCE or the customs representative may propose or enter a code based on the information received, but this operation does not transform an incomplete or incorrect description into a compliant one.

For complex, repetitive, high-value goods or whose classification is uncertain, the customer must request advice from a customs specialist or mandatory tariff information from the competent authority.

The customs authority may modify the declared classification and may recalculate duties, request additional documents or apply the measures provided for by law.

6. Origin of products

The country of dispatch is not necessarily the country of origin of the product. Origin is, in principle, the country where the product was obtained or underwent its last substantial transformation, according to the applicable rules.

If preferential tariff treatment is requested, the customer must provide the proof of origin required by the applicable trade agreement.

The TEC does not guarantee the granting of a tariff preference if the document of origin is missing, incorrect, expired or does not correspond to the goods shipped.

7. Purpose of shipment

The sender must choose the real purpose of the operation:

• sale;

• gift;

• commercial sample;

• return to seller;

• good sent for repair;

• good returned after repair;

• temporary import or export;

• personal effects;

• transfer between companies;

• other justified purpose.

Choosing the purpose does not automatically eliminate the obligation to declare the value and does not guarantee tax exemption.

For returns, repairs, replacements and temporary operations, proof of original export or import and the use of a special customs procedure may be required.

8. Required documents

Depending on the shipment, the following may be requested:

• AWB or shipping label;

• commercial invoice;

• proforma invoice, when there is no sale;

• packing list;

• proof of payment or value;

• the commercial contract or order;

• EORI number;

• proof of origin;

• declarations or certificates of conformity;

• import or export licenses;

• sanitary or sanitary-veterinary authorizations;

• phytosanitary certificates;

• technical or safety data sheets;

• documents for dual-use goods;

• documents for batteries or dangerous goods;

• other documents requested by the authorities.

Documents shall be provided in the form required for the specific operation. It is not necessary to automatically present all documents in original. Originals shall be submitted only if expressly required by the applicable law, authority or procedure.

The sender must keep copies of the documents transmitted.

9. The commercial invoice is not the customs declaration

The commercial or proforma invoice is a supporting document used to identify goods, establish value, and prepare formalities.

The customs declaration is the act by which goods are placed under a customs procedure and can be submitted electronically by the person who has the capacity of declarant or by their representative.

The invoice should not be called a “customs declaration.” However, the information on the invoice must be complete and correspond to the customs declaration and the actual contents of the package.

10. Prohibited or restricted goods

The sender and recipient must verify whether the products can be legally:

• exported from the country of departure;

• transited through intermediary countries;

• transported by the chosen service;

• imported and held in the destination country.

There may be restrictions for:

• medications and supplements;

• food and products of animal origin;

• plants, seeds and plant products;

• alcohol, tobacco and excise products;

• cosmetics and perfumes;

• batteries and accumulators;

• chemicals and aerosols;

• weapons, components and objects with special regime;

• dual-use products;

• cultural goods and works of art;

• cash, metals and precious stones;

• counterfeit products;

• protected species or products;

• waste;

• medical devices;

• radio or telecommunications equipment;

• other regulated goods.

The fact that a product is commercially available in Romania or another country does not mean that it can be exported, transported or imported without restrictions.

The TCE list cannot cover all restrictions for each country. The customer should check official sources for the destination country and seek confirmation before shipping an uncertain product.

11. International sanctions and trade restrictions

The sender must ensure that the goods, the sender, the recipient, the beneficial owner and the purpose of the transaction are not subject to applicable sanctions, embargoes or trade restrictions.

TCE and its partners may conduct checks and request information regarding the identity of the parties, the end user and the end use of the products.

The shipment may be refused, suspended or handed over to the authorities if there is a legal obligation or a justified suspicion of violation of export sanctions or controls.

12. Obligations of the consignee or importer

The consignee or importer must:

• to provide real and complete data;

• to respond to the requests of the customs representative;

• to present import documents and authorizations;

• to complete identification formalities;

• to pay the taxes, VAT, excise duties and commissions that are due to him/her;

• to respect the deadlines set by the authorities;

• confirm instructions regarding customs clearance, return or legal abandonment;

• to collaborate to clarify the content and value of the goods.

Refusal, lack of response or non-payment of amounts due may lead to delay, storage, return, non-availability or other legal measures.

The sender must inform the recipient before shipment about possible import obligations.

13. Who pays the taxes?

The payment obligation depends on the law, the selected service and the delivery condition.

In the case of a DAP shipment, customs duties, import VAT and associated expenses are usually borne by the recipient or importer.

In the case of a DDP shipment, certain fees may be charged to the shipper, within the limits of the service provided. DDP does not mean that TCE automatically becomes the official importer and does not guarantee acceptance of the import.

If the designated person refuses or cannot pay the amounts, customs clearance, storage, return or other justified costs may be borne by the sender, if this rule was communicated before the order.

Duties are determined by the authorities based on the classification, origin, value, nature of the goods and applicable legislation. Estimates communicated prior to shipment are not final customs decisions.

14. Checking and opening the package

Customs authorities and other competent authorities may:

• check the documents;

• scan or open the package;

• take samples;

• request explanations;

• modify the tariff classification;

• recalculate the value and taxes;

• suspend customs clearance;

• withhold or make unavailable the goods;

• orders the return, confiscation or destruction, under the terms of the law;

• impose fines on the person deemed responsible.

The TCE cannot prevent a legal check and cannot order the release of the package in place of the authority.

The legal opening of the package by an authority or by the authorized representative, for the purpose of control, does not in itself constitute loss, theft or unauthorized intervention.

15. Incorrect information or missing documents

If the description, value, tariff code, origin or purpose of the shipment are incorrect or incomplete, the following may occur:

• requests for additional documents;

• delays;

• recalculation of taxes;

• representation or storage costs;

• refusal of export or import;

• returning the package;

• detention or seizure of assets;

• destruction of property, if permitted by law;

• sanctions applied to the person responsible.

TCE may suspend processing until the necessary information is received. The transport deadlines are extended by the period during which the necessary documents, responses or payments are missing.

TCE will not artificially alter the description, value, origin or purpose of the shipment to avoid duties or restrictions.

16. Customs delays

Delivery times displayed for customs shipments are estimates, unless the service is expressly presented as guaranteed.

The period required for inspection, obtaining documents, paying fees or receiving a decision from the authorities is not under the control of the TCE.

TCE is not responsible for delays caused exclusively by:

• the control or decision of an authority;

• incomplete or incorrect documents;

• lack of permits;

• incorrect description or value;

• non-payment of taxes;

• lack of response from the sender or recipient;

• sanctions checks;

• restrictions applicable to products;

• other circumstances not attributable to TCE.

This limitation does not apply if the delay was caused by an error or non-performance attributable to TCE, under the terms of the law.

17. Detention, confiscation or destruction of property

Detention by the authorities does not automatically represent loss of the package by the carrier.

If the goods are retained, confiscated, returned or destroyed by a legal measure determined by the nature of the products, the customer's documents or the violation of applicable rules, TCE is not liable for the value of the goods or for the consequences of the measure, to the extent permitted by law and if the situation is not attributable to it.

TCE will communicate to the client the available information and, when permitted, the documents received from the partner or authority. TCE cannot guarantee the contestation or annulment of a measure ordered by the authorities.

The client must contact the competent authority or representative to exercise the means of appeal.

18. Return of a customs-free shipment

If the import or export cannot be completed, the package is not returned automatically and free of charge.

The return depends on:

• approval of the authorities;

• the returnability of the goods;

• the sender's instructions;

• availability of a return service;

• payment of taxes, storage and transportation;

• restrictions applicable to the route.

Before the return, TCE may request acceptance of costs and advance payment. If the return is impossible or the customer does not send instructions within the communicated deadline, the goods may remain at the disposal of the authority or may be subject to measures permitted by law.

TCE will not order abandonment, confiscation or destruction outside the applicable legal and contractual conditions.

19. Additional costs

The client may be entitled to, as the case may be:

• customs duties;

• VAT on import;

• excise duties;

• representation fees;

• advance payment fees;

• inspection costs;

• storage;

• special handling;

• translations;

• obtaining documents;

• return;

• authorized destruction;

• other costs imposed or justified by the customs procedure.

The costs attributable to the customer must result from the conditions of the service, from the accepted instructions or from the measures of the authorities. TCE will provide, to the extent available, the justification of the amounts requested.

20. Customer liability

The client is responsible for the real, complete and accurate nature of the information and documents provided by him.

If TCE suffers damages, taxes, costs or penalties as a direct result of a false declaration, incorrect documents, undeclared goods or culpable breach of the client's obligations, TCE may request the recovery of the proven damages, within the limits of the law.

The client's liability is not automatically presumed and does not cover damages caused by the fault of TCE, its partners or other causes for which TCE is liable according to the law.

In the relationship with a consumer, any payment or compensation obligation will be interpreted and applied proportionately, transparently and in accordance with consumer protection legislation.

21. Liability of the ECC

The use of a carrier, customs representative or external partner does not remove TCE's legal obligations in its capacity as a service provider to the client.

TCE is liable under the law and contractual conditions for acts attributable to it.

TCE does not guarantee:

• acceptance of the product for export or import;

• maintaining the tariff code proposed by the client;

• maintaining the declared value;

• application of an exemption or preference;

• the final amount of taxes;

• duration of the control;

• release of goods;

• the decision of an authority;

• obtaining an authorization on behalf of the client, if they have not expressly accepted this service.

No provision limits the minimum level of TCE liability and the mandatory consumer rights provided for by law.

22. Assistance provided by the TCE

Depending on the service ordered, TCE can:

• transmit the documents to the carrier or customs representative;

• request additional information;

• facilitate communication between client and partner;

• sends notifications about the status of customs clearance;

• provide general instructions on common documents;

• provide available shipping data.

The transmission of general recommendations or the technical completion of fields based on the client's data does not constitute tax or legal advice and does not transfer to TCE the responsibility for the information provided by the client.

For a complex classification, license, special procedure or tax interpretation, the client must consult the competent authority or an authorized specialist.

23. Data and documents transmitted to partners

To perform the service and fulfill legal obligations, the data of the sender, recipient and goods may be transmitted to carriers, customs representatives, local suppliers, authorities and other persons involved in the operation.

Processing is carried out in accordance with the Privacy Policy and applicable law. The customer must ensure that the recipient's contact details are correct and that they have been informed about their use in connection with delivery and customs formalities.

24. Customer confirmation

By placing the order, the customer confirms that:

• declared all assets completely and correctly;

• declared the real and justifiable value;

• provided or verified the requested tariff classification;

• correctly indicated the origin and purpose of the shipment;

• checked export, transit and import restrictions;

• holds the necessary documents, licenses and authorizations;

• informed the recipient about import obligations and payment of duties;

• understands that the authorities may control, open, retain, return, confiscate or, under the law, destroy the goods;

• understands that customs deadlines and final taxes cannot be guaranteed by the TCE.

This confirmation does not represent a waiver of the client's legal rights and does not remove TCE's liability for acts attributable to it.

25. Do you need assistance?

If you do not know the customs regime or restrictions applicable to the product, do not hand over the package before clarification.

Send request tosuport@tceholding.ro and mention:

• country of departure;

• destination country;

• the exact name of the product;

• material and use;

• quantity;

• value;

• product condition;

• the existence of batteries, liquids or other special components;

• AWB number, if the shipment has already been ordered.

The TCE may provide general guidance and request partner verification, but the final confirmation of admissibility and customs decision rests with the competent authorities.

Shipments to or from outside the customs territory of the European Union

Shipments entering or leaving the customs territory of the European Union may be subject to customs declarations, controls, taxes, import VAT, excise duties, restrictions and documentary requirements established by the authorities of the country of export, transit and destination.

Certain territories belong to EU Member States but are not fully part of the customs, fiscal or excise territory of the Union. Therefore, customs obligations must be checked for the specific route, not only according to the country's political membership of the European Union.

1. Roles involved in a customs shipment

Depending on the service and destination, the following people may be involved:

the consignor or exporter;
the consignee;
the official importer – "importer of record";
the customs declarant;
the customs representative;
the TCE;
the postal provider or partner carrier;
the customs authorities and other competent authorities.

The person required to complete the formalities and pay the fees depends on the law, the type of transaction, the quality of the parties and the selected delivery condition.

TCE is not a customs authority and cannot guarantee the acceptance of the goods, the amount of duties, the release of the shipment, or the time within which the authorities will complete the control.

Unless expressly agreed otherwise in writing, TCE does not become the exporter, official importer, owner of the goods or holder of the necessary licenses.

2. Obligations of the sender

The sender is obliged to provide, before handing over the shipment, complete, real and verifiable information regarding:

the identity and address of the sender;
the identity and address of the recipient;
the contact details of the recipient;
the exact description of each product;
the quantity and unit of measurement;
the condition of the products: new, used, repaired or returned;
the actual value of each product;
the currency in which the value is expressed;
the country of origin of the product;
the tariff code or HS code, if requested;
the purpose of the shipment;
the delivery condition or applicable Incoterm;
the cost of transport and other elements relevant to the customs value;
the existence of the necessary licenses, authorizations or certificates.

The sender must promptly respond to requests for clarification from the TCE, carrier, customs representative, consignee or authorities.

3. Correct description of products

Each type of product must be declared separately and described precisely enough for its identification and classification.

The description must indicate, as appropriate:

concrete name;
main material;
use of the product;
brand and model;
quantity;
condition of the product;
composition or relevant characteristics.

Recommended examples:

"3 cotton t-shirts for adults, new";
"mobile phone brand..., model..., used, with lithium-ion battery installed";
"2 steel car parts - brake discs, new";
"5 printed books, for personal use";
"samples of polyester fabric, non-commercial".

Formulations such as: are not enough:

"gift";
"samples";
"miscellaneous";
"parts";
"accessories";
"personal belongings";
"merchandise";
"documents", if the envelope also contains other items;
"return", without a description of the returned product.

"Gift", "sample", "return", "repair" or "personal effects" represent the purpose of the shipment, not the description of the products.

The information requested for international formalities must be completed, as a rule, in English or in the language required by the competent authority.

4. Value declared in customs documents

The sender must declare the real, justifiable and complete value of each product.

For goods sold, the actual transaction price is usually declared, supported by an invoice, order, or proof of payment.

For gifts, samples, personal effects, used products, returns or items without a current sale, a reasonable customs value must be declared, determined according to the applicable rules and supported, where possible, by documents.

Not allowed:

zero values;
symbolic values ​​without justification;
artificially diminishing the value;
artificially splitting a shipment to avoid taxes;
declaring a value different from that in the commercial documents;
unjustifiably marking a sale as a "gift" or "sample".

Customs value should not be confused with the declared value for carrier liability. These have different legal purposes, even though in some situations they may have the same value.

Declaring a customs value does not mean that the shipment automatically benefits from the declared value postal service.

5. Tariff code and classification of products

Products must be classified under the tariff or HS code appropriate to their nature, material, function and characteristics.

The consignor must provide the technical information necessary for classification and, when filling in the tariff code himself, must ensure that it is correct.

The TCE or the customs representative may propose or enter a code based on the information received, but this operation does not transform an incomplete or incorrect description into a compliant one.

For complex, repetitive, high-value goods or whose classification is uncertain, the customer must request advice from a customs specialist or mandatory tariff information from the competent authority.

The customs authority may modify the declared classification and may recalculate duties, request additional documents or apply the measures provided for by law.

6. Origin of products

The country of dispatch is not necessarily the country of origin of the product. Origin is, in principle, the country where the product was obtained or underwent its last substantial transformation, according to the applicable rules.

If preferential tariff treatment is requested, the customer must provide the proof of origin required by the applicable trade agreement.

The TEC does not guarantee the granting of a tariff preference if the document of origin is missing, incorrect, expired or does not correspond to the goods shipped.

7. Purpose of shipment

The sender must choose the real purpose of the operation:

sale;
gift;
commercial sample;
return to seller;
good sent for repair;
good returned after repair;
temporary import or export;
personal effects;
transfer between companies;
other justified purpose.

Choosing the purpose does not automatically eliminate the obligation to declare the value and does not guarantee tax exemption.

For returns, repairs, replacements and temporary operations, proof of original export or import and the use of a special customs procedure may be required.

8. Required documents

Depending on the shipment, the following may be requested:

AWB or shipping label;
commercial invoice;
proforma invoice, when there is no sale;
packing list;
proof of payment or value;
commercial contract or order;
EORI number;
proof of origin;
declarations or certificates of conformity;
import or export licenses;
sanitary or veterinary authorizations;
phytosanitary certificates;
technical or safety data sheets;
documents for dual-use goods;
documents for batteries or dangerous goods;
other documents required by the authorities.

Documents shall be provided in the form required for the specific operation. It is not necessary to automatically present all documents in original. Originals shall be submitted only if expressly required by the applicable law, authority or procedure.

The sender must keep copies of the documents transmitted.

9. The commercial invoice is not the customs declaration

The commercial or proforma invoice is a supporting document used to identify goods, establish value, and prepare formalities.

The customs declaration is the act by which goods are placed under a customs procedure and can be submitted electronically by the person who has the capacity of declarant or by their representative.

The invoice should not be called a “customs declaration.” However, the information on the invoice must be complete and correspond to the customs declaration and the actual contents of the package.

10. Prohibited or restricted goods

The sender and recipient must verify whether the products can be legally:

exported from the country of departure;
transited through intermediary countries;
transported through the chosen service;
imported and held in the country of destination.

There may be restrictions for:

medicines and supplements;
food and products of animal origin;
plants, seeds and plant products;
alcohol, tobacco and excise goods;
cosmetics and perfumes;
batteries and accumulators;
chemicals and aerosols;
weapons, components and objects with special regime;
dual-use products;
cultural goods and works of art;
cash, precious metals and stones;
counterfeit products;
protected species or products;
waste;
medical devices;
radio or telecommunications equipment;
other regulated goods.

The fact that a product is commercially available in Romania or another country does not mean that it can be exported, transported or imported without restrictions.

The TCE list cannot cover all restrictions for each country. The customer should check official sources for the destination country and seek confirmation before shipping an uncertain product.

11. International sanctions and trade restrictions

The sender must ensure that the goods, the sender, the recipient, the beneficial owner and the purpose of the transaction are not subject to applicable sanctions, embargoes or trade restrictions.

TCE and its partners may conduct checks and request information regarding the identity of the parties, the end user and the end use of the products.

The shipment may be refused, suspended or handed over to the authorities if there is a legal obligation or a justified suspicion of violation of export sanctions or controls.

12. Obligations of the consignee or importer

The consignee or importer must:

to provide real and complete data;
to respond to the customs representative's requests;
to present import documents and authorizations;
to complete identification formalities;
to pay the taxes, VAT, excise duties and commissions that are due;
to respect the deadlines set by the authorities;
to confirm the instructions regarding customs clearance, return or legal abandonment;
to collaborate to clarify the content and value of the goods.

Refusal, lack of response or non-payment of amounts due may lead to delay, storage, return, non-availability or other legal measures.

The sender must inform the recipient before shipment about possible import obligations.

13. Who pays the taxes?

The payment obligation depends on the law, the selected service and the delivery condition.

In the case of a DAP shipment, customs duties, import VAT and associated expenses are usually borne by the recipient or importer.

In the case of a DDP shipment, certain fees may be charged to the shipper, within the limits of the service provided. DDP does not mean that TCE automatically becomes the official importer and does not guarantee acceptance of the import.

If the designated person refuses or cannot pay the amounts, customs clearance, storage, return or other justified costs may be borne by the sender, if this rule was communicated before the order.

Duties are determined by the authorities based on the classification, origin, value, nature of the goods and applicable legislation. Estimates communicated prior to shipment are not final customs decisions.

14. Checking and opening the package

Customs authorities and other competent authorities may:

check the documents;
scan or open the package;
take samples;
request explanations;
modify the tariff classification;
recalculate the value and taxes;
suspend customs clearance;
detain or make the goods unavailable;
order their return, confiscation or destruction, under the terms of the law;
apply fines to the person considered responsible.

The TCE cannot prevent a legal check and cannot order the release of the package in place of the authority.

The legal opening of the package by an authority or by the authorized representative, for the purpose of control, does not in itself constitute loss, theft or unauthorized intervention.

15. Incorrect information or missing documents

If the description, value, tariff code, origin or purpose of the shipment are incorrect or incomplete, the following may occur:

requests for additional documents;
delays;
recalculation of taxes;
representation or storage costs;
refusal of export or import;
return of the package;
retention or confiscation of goods;
destruction of goods, if the law allows;
sanctions applied to the person responsible.

TCE may suspend processing until the necessary information is received. The transport deadlines are extended by the period during which the necessary documents, responses or payments are missing.

TCE will not artificially alter the description, value, origin or purpose of the shipment to avoid duties or restrictions.

16. Customs delays

Delivery times displayed for customs shipments are estimates, unless the service is expressly presented as guaranteed.

The period required for inspection, obtaining documents, paying fees or receiving a decision from the authorities is not under the control of the TCE.

TCE is not responsible for delays caused exclusively by:

control or decision of an authority;
incomplete or incorrect documents;
lack of authorizations;
incorrect description or value;
non-payment of duties;
lack of response from the sender or recipient;
checks regarding sanctions;
restrictions applicable to products;
other circumstances not attributable to TCE.

This limitation does not apply if the delay was caused by an error or non-performance attributable to TCE, under the terms of the law.

17. Detention, confiscation or destruction of property

Detention by the authorities does not automatically represent loss of the package by the carrier.

If the goods are retained, confiscated, returned or destroyed by a legal measure determined by the nature of the products, the customer's documents or the violation of applicable rules, TCE is not liable for the value of the goods or for the consequences of the measure, to the extent permitted by law and if the situation is not attributable to it.

TCE will communicate to the client the available information and, when permitted, the documents received from the partner or authority. TCE cannot guarantee the contestation or annulment of a measure ordered by the authorities.

The client must contact the competent authority or representative to exercise the means of appeal.

18. Return of a customs-free shipment

If the import or export cannot be completed, the package is not returned automatically and free of charge.

The return depends on:

approval of authorities;
returnability of goods;
sender's instructions;
availability of a return service;
payment of taxes, storage and transport;
restrictions applicable to the route.

Before the return, TCE may request acceptance of costs and advance payment. If the return is impossible or the customer does not send instructions within the communicated deadline, the goods may remain at the disposal of the authority or may be subject to measures permitted by law.

TCE will not order abandonment, confiscation or destruction outside the applicable legal and contractual conditions.

19. Additional costs

The client may be entitled to, as the case may be:

customs duties;
import VAT;
excise duties;
representation fees;
advance payment fees;
inspection costs;
storage;
special handling;
translations;
obtaining documents;
return;
authorized destruction;
other costs imposed or justified by the customs procedure.

The costs attributable to the customer must result from the conditions of the service, from the accepted instructions or from the measures of the authorities. TCE will provide, to the extent available, the justification of the amounts requested.

20. Customer liability

The client is responsible for the real, complete and accurate nature of the information and documents provided by him.

If TCE suffers damages, taxes, costs or penalties as a direct result of a false declaration, incorrect documents, undeclared goods or culpable breach of the client's obligations, TCE may request the recovery of the proven damages, within the limits of the law.

The client's liability is not automatically presumed and does not cover damages caused by the fault of TCE, its partners or other causes for which TCE is liable according to the law.

In the relationship with a consumer, any payment or compensation obligation will be interpreted and applied proportionately, transparently and in accordance with consumer protection legislation.

21. Liability of the ECC

The use of a carrier, customs representative or external partner does not remove TCE's legal obligations in its capacity as a service provider to the client.

TCE is liable under the law and contractual conditions for acts attributable to it.

TCE does not guarantee:

acceptance of the product for export or import;
maintenance of the tariff code proposed by the client;
maintenance of the declared value;
application of an exemption or preference;
final amount of duties;
duration of control;
release of goods;
decision of an authority;
obtaining an authorization on behalf of the client, if he has not expressly accepted this service.

No provision limits the minimum level of TCE liability and the mandatory consumer rights provided for by law.

22. Assistance provided by the TCE

Depending on the service ordered, TCE can:

transmit documents to the carrier or customs representative;
request additional information;
facilitate communication between the client and the partner;
send notifications about the status of customs clearance;
provide general instructions regarding common documents;
provide available shipment data.

The transmission of general recommendations or the technical completion of fields based on the client's data does not constitute tax or legal advice and does not transfer to TCE the responsibility for the information provided by the client.

For a complex classification, license, special procedure or tax interpretation, the client must consult the competent authority or an authorized specialist.

23. Data and documents transmitted to partners

To perform the service and fulfill legal obligations, the data of the sender, recipient and goods may be transmitted to carriers, customs representatives, local suppliers, authorities and other persons involved in the operation.

Processing is carried out in accordance with the Privacy Policy and applicable law. The customer must ensure that the recipient's contact details are correct and that they have been informed about their use in connection with delivery and customs formalities.

24. Customer confirmation

By placing the order, the customer confirms that:

has declared all goods completely and correctly;
has declared the real and justifiable value;
has provided or verified the requested tariff classification;
has correctly indicated the origin and purpose of the shipment;
has checked export, transit and import restrictions;
holds the necessary documents, licenses and authorizations;
has informed the recipient about import obligations and payment of duties;
understands that the authorities may control, open, detain, return, confiscate or, under the law, destroy the goods;
understands that customs deadlines and final taxes cannot be guaranteed by the TCE.

This confirmation does not represent a waiver of the client's legal rights and does not remove TCE's liability for acts attributable to it.

25. Do you need assistance?

If you do not know the customs regime or restrictions applicable to the product, do not hand over the package before clarification.

Send the request to suport@tceholding.ro and mention:

country of departure;
country of destination;
exact name of the product;
material and use;
quantity;
value;
condition of the product;
existence of batteries, liquids or other special components;
AWB number, if the shipment has already been ordered.

The TCE may provide general guidance and request partner verification, but the final confirmation of admissibility and customs decision rests with the competent authorities.