BACK – International post-delivery return service
Simplify international returns and provide customers with a complete shopping experience
A shopping experience doesn't end at the moment of delivery.
In online commerce, delivery is just one part of the customer experience. How a return is handled influences trust in the store, conversion rate, and the likelihood of a reorder.
BACK is the international post-delivery return service developed by TCE Courier, which allows online stores to manage deliveries and returns through the same logistics partner, offering a simple, predictable and fully tracked process.
Turn every return into a customer loyalty opportunity with BACK - post-delivery return
Every day, thousands of online stores deliver products to customers across the European Union. But the customer experience doesn't end when the package is delivered.
Sometimes the product doesn’t fit, doesn’t meet expectations, is the wrong size, or the customer simply changes their mind. In these situations, a complicated returns process can damage trust in the store and reduce the chances of a new purchase.
Through BACK, returns become a natural continuation of the delivery process, and online stores can offer customers a post-purchase experience at the same level of professionalism as delivery.
What is BACK – Post-delivery return?
BACK is the international post-delivery return service offered by TCE Courier, intended for online stores and companies that deliver products to European Union member states.
The service allows the management of the entire logistics flow, from product shipment to its return, through the same logistics provider.
Through BACK, merchants benefit from:
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a standardized process for international returns;
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a unified experience for the end customer;
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full tracking of the return;
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simple integration into existing processes;
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predictable costs and operational control.
Why do you need BACK - return after delivery ?
Returns are part of online commerce. The difference is how they are handled.
A simple return process contributes to:
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increasing customer confidence;
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improving the post-purchase experience;
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reducing requests to the support service;
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customer loyalty;
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operational efficiency;
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unified management of deliveries and returns.
BACK transforms returns from an operational challenge into an integrated, manageable and predictable service.
Why choose BACK - return after delivery ?
A single logistics partner
You manage both deliveries and returns through TCE Courier, without separate processes and without integrating multiple suppliers.
Simplified international returns
Standardized process for shipments to European Union member states.
Full tracking
The return can be tracked from the moment of the first scan by the local partner until delivery to the configured address.
Rapid implementation
The service can be activated via API, from the TCE application or later via BACK RETURN CODE.
Predictable costs
The cost of the BACK service is generally similar to the cost of the original shipping, giving merchants a clear estimate that is easy to integrate into their return policy.
Flexible configuration
The return address can be established in Romania or in another European Union member state, depending on the store's operational model.
A better customer experience
A simple and transparent return process helps increase satisfaction and strengthen the relationship between the store and the customer.
BACK – Post-delivery return in a few figures
Coverage in European Union Member States
The BACK service is available for returns from all European Union member states, offering online stores a unified solution for managing international returns, regardless of the country to which the products were delivered.
BACK - post-delivery return available 27+ countries
BACK service easily integrates into existing processes via API or can be activated directly from the TCE application, at the time of shipment creation. If the return was not initially included, it can be activated later via BACK RETURN CODE, providing maximum flexibility and a simple process for both the merchant and the recipient
Visibility over the return from the moment of the first scan.
Returns can be tracked from the moment of the first scan by the local partner until delivery to the configured return address. Full visibility into each stage gives merchants better control over the process, reduces support requests, and contributes to transparent communication with customers.
Delivery and returns managed through the same network.
Manage international deliveries and returns through the same TCE logistics network, using a unified process from shipment to product return. A single partner means fewer administrative processes, simpler implementation, efficient communication and a consistent experience for both the online store and the end customer.
How does BACK - post-delivery return work ?
A simple, intuitive and fully tracked process
A simple, intuitive and fully tracked process
BACK was designed to simplify the management of international returns for both merchants and end customers. The service uses a standardized flow that is easy to implement and track, without changing existing shipping processes.
1. Product shipping
When creating the shipment, the online store can activate the BACK service - RETURN INCLUDED IN DELIVERY. The system automatically generates the delivery label (Forward) and the BACK label for the return.
2. Delivery to the customer
The product is delivered through the international TCE Courier network, and the BACK label is included in the package, available in case the recipient decides to return the product.
3. Initiating the return
If the product needs to be returned, the recipient applies the BACK label to the package and hands it over to a PUDO (Pick-Up & Drop-Off) partner point or, where available, to a locker.
4. Real-time tracking
From the moment of the first scan performed by the local partner, the return can be tracked throughout the entire transport period, until delivery to the configured return address.
5. Return receipt
The package is delivered to the address established by the merchant, in Romania or in another member state of the European Union, depending on the service configuration.
Three ways to activate BACK - return after delivery
Activate BACK in the way that suits your business
Regardless of the level of technical integration, the BACK service can be quickly implemented through one of the three available methods.
Intended for online stores and eCommerce platforms that use integration with TCE Courier systems.
When generating a shipment, the API automatically creates both the shipping label and the BACK label, without additional intervention and without changing the operational flow.
Ideal for:
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online stores with their own integration;
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eCommerce platforms;
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large volumes of shipments.
Activation from the TCE app
Stores using the TCE app can activate the service by selecting the RETURN INCLUDED WITH DELIVERY option when creating the AWB.
The BACK label is automatically generated and included in the shipping documents.
Ideal for:
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users of the TCE application;
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rapid implementation;
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without software development.
BACK RETURN CODE
If the BACK service was not activated upon shipment, it can be activated later by a TCE operator.
The recipient receives a secure link through which they can download the return label and identify the nearest available PUDO point.
This functionality offers maximum flexibility and allows the return to be initiated even if the BACK label was not originally included in the package.
Ideal for:
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subsequent return requests;
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exceptional situations;
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stores that want maximum flexibility.
Benefits for the end customer
for allocation of an operator dedicated to your business one business day
BACK offers customers a returns experience as simple as the purchase process. Whether the return label is included in the package or sent electronically later, initiating the return is quick and every step can be tracked until completion.
Simple and intuitive return
The customer can initiate the return in just a few steps, without complicated procedures or additional documents.
Return label included or sent electronically
The BACK label can be included in the package upon shipment or sent later via BACK RETURN CODE, when necessary.
Fast delivery at PUDO points
The package can be dropped off at a PUDO (Pick-Up & Drop-Off) partner point or, where available, in a locker, without appointments or complex procedures.
Full return tracking
The return can be tracked from the moment of the first scan until delivery to the store, providing transparency throughout the entire transportation process.
No delivery costs
When the store's policy provides for this, the customer may return the package without paying the return cost, which is borne by the sender or a designated third party.
More confidence with every order
A clear and predictable return process gives customers the confidence that they can buy without worries, contributing to a positive experience and increasing trust in the online store.
A simple, fast and worry-free return process
Benefits for the online store
Turn returns into a competitive advantage
BACK simplifies the management of international returns and helps optimize logistics processes, reduce operational times and improve customer experience.
✔ A single logistics partner for delivery and returns
✔ Quick implementation via API or TCE app
✔ Subsequent activation via BACK RETURN CODE
✔ Full tracking of returns
✔ Setting up the return address in Romania or other European Union member states
✔ Reduction of support requests
✔ Predictable and easy-to-budget costs
✔ Complete control over the return process
✔ Increasing customer satisfaction and loyalty
BACK service features
A flexible solution for managing international returns
BACK was designed to meet the requirements of online stores operating at a European level, offering a standardized, predictable process that is easy to integrate into existing logistics flows.
Feature
Coverage - All Member States of the European Union
Shipment type - B2C and B2B
Activation methods - API, TCE application and BACK RETURN CODE
Tracking - From the moment of the first scan to delivery
Return delivery - PUDO points and, where available, lockers
Home pickup - Not available in standard configuration
Return label - Automatically generated and renewable in case of loss
Return destination - Romania or any other EU member state configured by the merchant
Average transit time - Approximately 14 days*
Service cost - Similar to the cost of the initial shipment*
*Transit time and cost may vary depending on the country of origin, destination, and shipping characteristics.
Recommended domains for BACK
Suitable for any online store that wants to offer a simple and professional returns process
BACK is a flexible solution, tailored to companies that deliver products in the European Union and want to offer customers a complete post-delivery experience.
Fashion and footwear
Size, color or model changes.
Cosmetics and care products
Returns generated by preferences regarding the shade, fragrance or texture of the product.
Children's products
Size, color or model changes.
Electronics and appliances
Returns caused by incompatibilities or choosing a different product.
Car parts
Return of products incompatible with the vehicle model.
GSM accessories
Cases, films, chargers and other accessories incompatible with the device used.
Jewelry and accessories
Differences in preferences regarding design, size or color.
Furniture and decorations
Products that don't fit the space or desired style.
Photo and video equipment
Returns generated by accessory incompatibility or changing user needs.
And many other product categories
If you ship products to the European Union and want to simplify returns management, BACK can be adapted to your business model.
Why TCE Courier?
A logistics partner for the entire delivery cycle
Through BACK, TCE Courier completes its portfolio of services dedicated to e-commerce, offering online stores an integrated solution for international deliveries and returns.
Collaborating with a single logistics partner means simpler processes, unified communication, and a consistent experience for end customers.
With TCE Courier you benefit from:
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national and international courier services;
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dedicated eCommerce solutions;
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integration via API;
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fulfillment services;
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call center for order confirmation;
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tracking and operational support;
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consultancy for the development of international deliveries.
I know it's not clear! Do you have questions about RETURNING BACK? You can find the most common ones here!
1. What is the BACK service?
BACK is the international post-delivery returns service offered by TCE Courier, designed for online stores and companies that deliver products in the European Union. The service simplifies the returns process through a standardized flow, full tracking and the possibility of managing deliveries and returns through the same logistics partner.
2. In which countries is the BACK service available?
The BACK service is available for returns from all European Union member states. The return address can be configured in Romania or in another member state, depending on the needs of the online store.
3. Who is the BACK service aimed at?
BACK is intended for online stores, manufacturers, distributors and companies that deliver products to the European Union and want to offer customers a simple and efficient return process.
4. How does the BACK service work?
When creating the shipment, a BACK label can also be generated for returns. If the recipient decides to return the product, they apply the label to the package and hand it over to a PUDO point or locker, where available. The return is tracked until delivery to the configured address.
5. What is BACK RETURN CODE?
BACK RETURN CODE allows the service to be activated after the parcel has been shipped. A TCE operator generates the return label, and the recipient receives a secure link to download it and identify the nearest drop-off point.
6. Can I activate the service after the package has already been delivered?
Yes. If the service was not activated at the time of shipment, it can be activated later via BACK RETURN CODE, without the need to initially include the return label in the package.
7. Who bears the cost of the return?
The cost of the return is determined by the online store. Depending on the commercial policy, it may be borne by the sender, the recipient or a designated third party.
8. How much does the BACK service cost?
In most cases, the cost of the BACK service is similar to the cost of the original shipment. The rate may vary depending on the country of origin, destination, weight and characteristics of the shipment.
9. How can the BACK service be activated?
The service can be activated through API integration, directly from the TCE application through the RETURN INCLUDED WITH DELIVERY option or later through BACK RETURN CODE.
10. What is a PUDO point?
PUDO (Pick-Up & Drop-Off) is a partner point where the recipient can hand over the package for return. In certain countries, the service is also available through locker networks.
11. Can I track the return?
Yes. The return can be tracked from the time of the first scan by the local partner until delivery to the configured return address.
12. How long does it take for the return to arrive?
The average transit time is approximately 14 days, depending on the country of origin, destination and operational conditions.
13. Where can the returned package be delivered?
The package can be returned to an address in Romania or any other European Union member state configured within the service.
14. Is it possible to pick up the package from the recipient's home?
In the standard BACK service configuration, returns are delivered to available PUDO points or lockers. Home pickup is not included.
15. For what types of products can the service be used?
BACK can be used for most products accepted for transport through the TCE Courier network, subject to the conditions regarding weight, dimensions and categories of accepted products.
16. Can I use BACK without API integration?
Yes. The service can be activated and managed directly from the TCE application, without additional software developments.
17. For what types of companies is the service recommended?
The service is recommended for online stores, manufacturers, distributors and companies that conduct e-commerce activities and deliver products in the European Union.
18. What advantages does BACK offer over separate returns management?
By using the same logistics partner for delivery and returns, operational processes are simplified, communication is unified, and the customer experience becomes more predictable and easier to manage.
19. Can I use the service for both B2C and B2B deliveries?
Yes. BACK is available for both business-to-consumer (B2C) and business-to-business (B2B) shipments, depending on the specifics of your business.
20. How can I request a quote for the BACK service?
You can request a quote by filling out the contact form on this page or by contacting the TCE Courier team directly. A consultant will present the available options and propose the right solution based on your destinations, volumes and business needs.
21. Why should I choose BACK for my online store's international returns?
BACK offers a unified process for managing international returns, using the same logistics network for delivery and returns. The service combines flexible implementation, full tracking, coverage in the European Union member states and the possibility of activation via API, TCE application or BACK RETURN CODE. Thus, online stores can simplify operational processes and offer customers a modern, predictable and easy-to-manage return experience.
Simplify international returns with TCE Courier
An efficient returns process means more than just getting a product back. It means trust, customer satisfaction, and a complete shopping experience.
With BACK – International Post-Delivery Return Service, you manage deliveries and returns through the same logistics partner, benefit from full tracking and offer customers a simple, fast and predictable process in all European Union member states.
Whether you ship a few dozen or thousands of orders per month, the TCE Courier team can help you implement a solution tailored to your business model.
Request a personalized quote
Discover how BACK can simplify the management of international returns and help improve the experience offered to your customers.
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📧 curierat@tceholding.ro
