Call Center Services
for National and International Ecommerce
We are with your customers every step of the way – we offer ecommerce call center services, fast and friendly support, and manage orders and inquiries, locally and internationally, for a worry-free experience.
We are the friendly voice that brings your customers closer to your brand.
We transform every call into a pleasant experience for your customers. Our ecommerce call center team provides fast, empathetic and efficient support, handling orders, questions and requests both nationally and internationally. We actively engage in the relationship with your customers, so that you can focus on growing your online business.
Increase your sales with an Ecommerce Call Center that actually delivers
There are times when you need a trusted partner to take over some of the responsibilities so you can focus on growing your business. Outsourcing call center services not only simplifies your operation, but also helps you reduce costs and increase your revenue in an efficient way.
We have been with our customers since 2005, and the experience we have gained allows us to easily manage order confirmations, customer relationships, or even reactivating those who have moved away from your brand.
We communicate without barriers – our team speaks all European languages, so your customers feel understood wherever they are.
If you want to see how we can help you concretely, we are always open to offering you a proposal tailored to your needs.
Our operators bring together over 50 years of multilingual call center experience, and this is reflected in every interaction with customers.
We work with both large companies and early-stage startups – we love building long-term relationships and growing together.
We have already successfully collaborated with numerous partners from various industries, in multiple European languages, and this experience is now to your advantage.
For us, your success is a priority. We want to help you grow, be profitable, and always stay close to your customers.
Up to 90-95%
Successful deliveries of international COD shipments after contacting the recipients
Call Center Services
Turn every call into a sale with our Ecommerce Call Center
Order Confirmation for Refund Payment
We quickly confirm cash on delivery orders, providing customers with security and clarity, reducing returns and increasing trust in your online store
Calling Undelivered Packages
We provide friendly and fast support for your customers, answer questions, resolve requests, and build trusting relationships for your business.
Customer Service for your Busines
We provide friendly and fast support for your customers, answer questions, resolve requests, and build trusting relationships for your business.
Complaints Management
We handle and manage complaints with empathy and promptness, turning every problem into an opportunity to gain the trust of your customers.
Abandoned Order Recovery | Cart Recovery with Upsell
We contact customers who have abandoned their order, guide them to complete their purchase, and use smart upsells to increase the value of each sale.
Telemarketing Calls
We make friendly and effective telemarketing calls, presenting your offers clearly and convincingly, attracting new customers and increasing sales.
Your customers deserve fast answers. We deliver.
Local presence (native local agents, local caller ID)
for Romania, Bulgaria, Greece, Slovenia, Serbia, Croatia, Hungary, Czech Republic, Slovakia, Poland, Germany, Austria, Italy, Spain, France, Portugal, UK/US.
We can work in any time zone.
We also work on weekends.
We can handle calls, emails, chat, social networks, Viber, Whatsapp.
Any communication can also be used for upsell.
We can work in your system or use an API to get the data in real time and act on it quickly.
📞 Phone | ✉️ Email | 💬 WhatsApp | 📩 Contact form
90%
Our confirmation process has reduced failed deliveries by up to 90%, finalizing the sales process while eliminating costly return and reshipment expenses
Increase your delivery rate by up to 95% with our help
Increase your delivery rate by up to 95% with our help
We can increase your delivery rate by up to 90-95% depending on how many return on delivery products you typically sell and how many of those are unpaid before we step in.
The more returns you have now, the more we can give you a bigger boost in earnings and profit.
Save 10-15% on shipping costs too
Increasing revenue by getting more REFUNDS paid is one part:
the other benefit is lowering shipping costs.
By confirming orders, you can avoid sending packages that will be refused.
This is instant money for you: once we start doing this,
the numbers start to speak for themselve
Reduce returns by up to 90% by confirming orders
The undelivered parcel tracking call service helps you reduce losses and improve your customers' experience. We quickly contact each customer, verify the reason for the non-delivery and offer clear solutions for redirection or rescheduling. We communicate in a friendly and professional manner so that the customer feels safe and completes the order. With our intervention, you increase the delivery rate, reduce returns and maintain a positive relationship with your customers, even in the most difficult situations.
The undelivered parcel tracking call service helps you reduce losses and improve your customers' experience. We quickly contact each customer, verify the reason for the non-delivery and offer clear solutions for redirection or rescheduling. We communicate in a friendly and professional manner so that the customer feels safe and completes the order. With our intervention, you increase the delivery rate, reduce returns and maintain a positive relationship with your customers, even in the most difficult situations.
We confirm orders before they become returns | We recover packages before they become losses
Better use of your internal team: we believe that your internal team is an extremely valuable asset: it is present, has much more information about you than we naturally do, is better trained at the beginning, etc. So, if this internal team can be used by you for tasks with higher added value than answering phones and emails, everyone wins, the synergy is much greater. We take over these simpler tasks, and you can use your internal team to bring you even more business, revenue and profit.
Motivation to provide excellent service: an internal team needs your attention, no matter how good it is. People get sick, go on vacation and have all kinds of problems – anyone who works with people knows that it is the hardest thing 😀 Compared to them, we are your subcontractors, with much more motivation, efficiency and desire to maintain a good relationship and customer satisfaction than even the best employee can offer. As a subcontractor, you have much more legal power, rights to get the best out of us than you do as an employee.
We turn complaints into loyal customers
We handle and resolve your customers' complaints with care, patience and professionalism, so that each situation is handled correctly and quickly. We actively listen, understand the problem and offer clear solutions, tailored to each individual case. We communicate calmly and empathetically, so that each customer feels respected and heard. We handle the entire process, from taking the request to resolving it, keeping you informed along the way. Through our approach, we transform unpleasant experiences into loyalty opportunities and contribute to building a positive image for your business.
Complaint management
We recover lost orders and turn them into profit
By reactivating customers who have stopped ordering or left their order unfinished and are no longer responding to emails or push messages, we generate new orders for you. The actual percentage depends on how many lapsed customers you have - the more, the greater your revenue growth.
One thing is for sure: we cost only a fraction of what we earn for you.
Any type of online store can use this service and enjoy increased revenue 😀 Some of our clients did this with their own telemarketers, but at a certain number of lost customers they needed additional capacity, that's where we stepped in. We do this at a cost 20% lower than their internal team (we are experts in telemarketing = we do it more efficiently than an internal team). And it was a treasure for them already with their own team - now they can recover much more lost customers at lower costs = higher profit.
Unsolicited phone calls, telemarketing Lead
generation
Our main goal is to provide our clients with market advantages
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We are from Romania, but our local agents cover all of Europe.
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Over 80 agents
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voice recording for all incoming and outgoing calls
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real-time monitoring (statistics, calls, etc.)
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We speak all European languages – we can also provide caller ID or incoming phone number in your country
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updated technologies in data processing, data protection
What we can help you with #1 : - customer support / service line
How we can help you retain your customers
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support your customers with our help
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we can manage incoming calls, emails, chats
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flexible solutions:
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extra capacity for you only in season, at certain parts of the day – or 24/7
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managing the campaign hotline
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What we can help you with #2 : - marketing tools
Improve your marketing efficiency with us
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market research
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questionnaires
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assessing the needs of the target market
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database construction (GDPR compliant)
What we can help you with #3: - Dedicated colleagues on your team
Are you looking for a telemarketing or telesales expert?
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We offer high-quality long-term colleagues
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personnel costs can be significantly reduced
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flexible conditions (they will not be your employees)
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customize solutions
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even just for the tops
Why choose our CALL CENTER ECOMMERCE services?
We are more than a supplier – we are your trusted partner. We offer fast support, empathetic communication and effective solutions that increase your sales and customer loyalty. We adapt to your needs and actively contribute to the development of your online business
We speak all European languages
We have native, experienced and professional operators
We are chosen by the most important international brands
We operate for the largest fulfillment centers
We cover all of Europe and beyond
Our services only bring added value to your business
I know it's not clear! Do you have questions about CALL CENTER ECOMMERCE? You can find the most frequent ones here!
What services does an ecommerce call center offer?
An ecommerce call center offers customer support, order confirmations, complaint management, abandoned order recovery, and delivery follow-up calls.
How does a call center help me increase my sales?
By communicating quickly and professionally with customers, reducing cart abandonment, and increasing order completion rates.
Do you offer multilingual support?
Yes, our team offers multilingual support in all European languages, to meet the needs of your international customers.
Can I outsource only certain services?
Of course, you can choose exactly the services you need, whether it's just order confirmations or full support.
How long does it take to contact customers to confirm orders?
We contact customers as soon as possible, usually the same day, to ensure fast and safe deliveries.
How do you help reduce undelivered packages?
Through follow-up and reconfirmation calls, we clarify situations and encourage customers to complete the delivery
Is the service suitable for startups as well?
Yes, we work with both startups and large companies, adapting the services according to the needs of each business.
